Return and exchange policy
As our customer you always have a possibility to return for a refund or make and exchange to the products which are in original condition and which fulfills the conditions of our return policy. You can return the products within 30 days of receiving the original order.
You would like to change the product for a different size or to some other product, please fulfill carefully the form included to the original order. We will deliver the new item as soon as the return is arrived our warehouse and we have checked that the product is in original condition. If you wish to get the new item quickly, please place a new order and only return the unwanted items.
All returnable items must be in original condition including packaging, product tags and any possible accessories. If the returnable products are used or the packaging, tags or any accessories are missing, the return is not possible.
Please note that returning the products that have been marked as toiletries in our website is not possible after opening the product packaging.
Returning the order:
Returning the order with Posti:
1. Please ensure the return are carefully packed.
2. Slip the return label on top of the package.
3. Take the package to your nearest Posti office. You can leave the package at any Posti service point.
Returning the order with DHL:
- Please ensure the return are carefully packed.
- Slip the return label on top of the package.
- Order the pickup from DHL’s customer service or from their website.